Every day, businesses send important emails to customers, partners, employees, and suppliers. Some contain proposals, while others carry contracts, payment instructions, legal notices, or time-sensitive information. Once an email is sent, people ask a familiar question: Did the recipient actually open it?
When an important email becomes part of a dispute, regularly used phrases like “I sent it” or “I received it” can mean very different things. A sent folder may show that a sender clicked Send, an email delivery receipt may indicate that a mail system accepted a message, email open tracking may record an interaction with the message, and an email read receipt may suggest that a recipient’s email client reported it as opened.
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