When an important email becomes part of a dispute, regularly used phrases like “I sent it” or “I received it” can mean very different things. A sent folder may show that a sender clicked Send, an email delivery receipt may indicate that a mail system accepted a message, email open tracking may record an interaction with the message, and an email read receipt may suggest that a recipient’s email client reported it as opened.
Contrary to popular assumptions, email can be used as legal proof in court. But there is a catch: ordinary email records are often weaker as a show of proof. A sent-folder copy, screenshot, PDF printout, read receipt, or internal archive may help show what someone believes happened. However, the question of whether the email can be authenticated and tied to reliable proof of sending, delivery, content, attachments, and time remains.
Armand here, RPost’s product evangelist. I spent the week in New Orleans at one of the largest insurance technology conferences and thought I would share an insight that really cuts across all industries. Warning: it’s sort of complex, but important for those concerned with financial and business risk.
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